IT Support Administrator

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers.

The IT Support Administrator performs the GATX Shop PC and IT related software & hardware processes required to meet the organization’s technology needs.  This includes the maintenance and implementation of PC and IT related hardware to support the technical architecture. The position carries out day-to-day operations to ensure that all service-related issues (e.g. malfunctioning hardware and software, user support/questions) are logged and resolved.  Performs project work related to the installation and maintenance of GATX Shop network desktop-computing environment (i.e. PC’s, printers, tablets, phones, network hardware).

This position will be based at the GATX repair facility in Hearne, TX, and support additional facilities. 

• Perform the implementation of installs & upgrades of Shop PC hardware, operating systems and general application software. Install, maintain, and troubleshoot PC hardware and software. Provide technical support to clients and serve as vendor coordinator to resolve hardware and software related issues for all computing devices. This includes maintaining accurate hardware and software inventories. This would also include support for large capital projects requiring IT infrastructure,
• Provide day-to-day IT support for GATX Shops locations. Assist in the resolution of the more complex issues that arise from GATX Shop employees. Respond to client requests for service and determine nature and extent of support needed. Intake, diagnose, prioritize, and, where appropriate, resolve issues. If an issue requires additional expertise, involve more senior team members or other IT team members. Understand the functions of the various IT groups so that the appropriate resources needed for problem resolution can be quickly identified and deployed.  Maintain the appropriate level of communication with the client and other IT staff involved in the resolution of the issue. Monitor open desktop and telephone support issues to closure.
• Perform the functions necessary to establish and maintain effective work environments, including shop computers, network devices, printers, faxes, and telephones for clients.

Education and/or Experience:

• Bachelor’s degree or equivalent work experience required. 
• Experience in PC and related IT equipment installation, procurement and maintenance environment required. 
• Prefer 3 to 5 years’ experience with PC hardware and software, technical problem isolation and resolution and 1+ year with Microsoft PC operating system and applications.
• Working experience with cisco networking devices preferred
• Ability to build quick and effective work rapport with others and strong teambuilding skills. 
• Demonstrate a strong sense of urgency, results orientation, customer focus, effective communication skills, and a win-win approach to problem resolution. 
• Ability to work independently and with minimal supervision. 
• Prefer demonstrated propensity for strong customer focus / advocacy, communication skills, analytical abilities.

Key Competencies:

• Customer Focus
• Analytical Skills
• Communication
• Results Orientation / Follow-up
• Building Trust
• Developing Others

Other:

• Requires demonstrated PC and IT related hardware support and repair experience. Requires physical effort generally involving standing, stooping, crawling, bending, lifting, etc. May lift and move IT related equipment weighing up to 50 lbs. periodically. Must follow GATX safety protocols at all times.
• The position will involve up-to 25%-50% time traveling to other GATX shop locations in US and Canada to set up PC and IT related hardware support equipment.
• The position loads/unloads inventory into storeroom and maintains physical inventory.