Fleet Maintenance Auditor

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.

The Maintenance Auditor (“MA”) is responsible for the daily management of railcar repair service events in the North American maintenance network. This position ensures adherence to GATX’s estimation guidelines and monitors costs + quality, minimizes cycle time and updates car status while owning key relationships with Service Delivery and Fleet Portfolio Management pertaining to order activity and car type cost performance.

Qualified candidates who are currently Wells Fargo Rail employees will be given priority consideration over other external applicants.

• Manage and actively participate in the effective, efficient processing of railcar repairs from the time of service notification through completion of repairs and invoice approval.  This includes managing specific customer order cars and may entail running / analyzing various activity reports (e.g. Shop Scheduler).
• Work with the maintenance providers to ensure that they have a thorough understanding of GATX Rail’s requirements including maintenance guidelines, pricing, on-time delivery, acceptable cycle time and quality.
• Monitor cars to ensure that required maintenance is performed in accordance with established GATX Rail, customer and regulatory requirements and that repairs are priced per contracted or ‘market’ rates, as applicable.  This role will monitor their fleets/shops to ensure the following:
  • Cars are appropriately prioritized in shop mix.
  • Work content adheres to GATX estimation guidelines.
  • Estimates are priced appropriately.
  • Proper identification of customer liability.
  • PODs are set timely and accurately.
  • Car status is shepherded effectively and communicated timely.
  • Car costs meet GATX expectations. 
• Review all pertinent Billing Repair Card estimates to ensure that repairs are performed to fulfill shopping reasons and customer requirements.
• Serve as a technical expert in the Fleet Maintenance Management department and provide maintenance expertise to members of the Commercial organization including Customer Service, Fleet Execution and Fleet Portfolio Management.

This role will work closely with Fleet Portfolio Managers (FPMs) to closely monitor the cost performance of particular car types, ensure that maintenance cost profiles are adhered to and provide any pricing model adjustment recommendations to the Manager, Fleet Maintenance Management.  The incumbent will also work closely with Customer Service Reps to shepherd permanent cars and Fleet Order Managers to understand the new assignment requirements for their assigned fleets, ensure shops understand delivery requirements and work to meet Fleet POD commitments.

• High school diploma or equivalent required; Bachelor’s degree with emphasis on business management/operations management, industrial technology or engineering preferred.
• Minimum 5 years of railcar inspection experience or experience within railcar maintenance discipline.
• Extensive technical / railcar repair knowledge including, but not limited to, regulatory requirements associated with the FRA and AAR as well as GATX Rail requirements.
• Strong computer skills, including experience with or the ability to learn, Microsoft Office, PowerBI, Maintenance Management System (MMS), Service Event Management (SEM), GATX ShopPortal, Railinc, and GATX Tails.