Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers
Key Activities
| % Time Spent |
Customer Relationship Management · Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents) · Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc · Follow up with customers on outstanding payments · Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained · Visit customers to address issues with Sales manager (occasionally)
| 70% |
· Assist in preparation of MIS reports
| 15% |
· Assist in due diligence process
| 15% |
Interaction: Briefly describe the level/type of contacts that will interact with the position.
Education and/or Experience Required (including certifications):
Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list:
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