Customer Site Manager

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. 

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.

The Customer Site Manager is responsible for the overall performance of the customer site and external customers including the development and implementation of strategic and tactical plans, programs and processes that ensure achievement of the location’s Safety, Quality, Delivery and Cost objectives.  The Customer Site Manager leads the location through Goal Deployment and Continuous Improvement efforts directed at creating business and process improvements.  This person will use a Continuous Improvement mindset along with the SQDC methodology to lead and prioritize the team efforts. 

Builds and maintains positive working relationships with internal and external customers as well as the location’s workforce.  This person will provide direction and motivation to the workforce to ensure performance metrics are achieved.  Ensures consistent and fair administration of employee policies and procedures.  Ensures accurate and timely reporting. 

Manages all certifications including but not limited to the Location’s AAR Certifications as well as the workforce certifications and qualifications.  Ensures that the work performed meets Safety, Quality and Regulatory requirements.

• Develops and implements plans that enable the customer site to meet or exceed budgeted performance expectations.
• Drives continuous improvement efforts and good problem-solving skills by using SQDC methodology. Fosters a culture of proactive identification of issues and successful root cause and corrective action that supports GATX’s commitment to safety and quality.
• Drives Goal Deployment – sets targets, initiatives and accountabilities relative to Safety, Quality, Delivery and Cost.
• Develops strong cost focus within the field services location by monitoring and managing cost structures to budgetary guidelines.
• Organizes, develops and motivates the workforce so as to maximize its operating effectiveness.
• Prioritizes work for the location based on customer commitments. Uses list of daily repairs, customer commitments and employee skill level to determine work assignments. Actively participates in making repairs as required.
• Develops and implements effective communication processes that align the location with the company’s performance requirements.
• Develops strong working relationships with key internal and external customers so as to align with the customer sites with the key business needs.  Fosters an environment where additional business growth may be provided for GATX customer site and external customers.
• Provides clear, proactive leadership to all direct reports and staff that aims to create and foster a sense of urgency that embraces positive change within the location and meets customer’s expectations.
• Recruits, hires, mentors, manages and trains employees. Administers human resource policies and procedures, e.g. staffing, attendance, payroll, performance issues, and training.
• Manages the required certifications of the existing workforce and location

• High School Diploma or equivalent required.
• Valid driver’s license required.
• Driver’s Abstract, or the ability to obtain, preferred.
• Ability to pass a DOT (or applicable Canadian province) mandated physical required.
• Ability to communicate effectively, both in writing and verbally, in English required.
• Background in railcar inspection and repair of all car types required.
• Minimum of 5 years of relevant experience and/or training required.
• Direct supervisory experience required.
• Experience with budgeting, forecasting, and managing profit and loss statements required.
• Knowledge of AAR, FRA and GATX railcar maintenance standards required.
• AAR Basic Auditor Certification or the ability to obtain it within 1 year required.
• Computer skills, including proficiency with MS Office Suite (Word, Excel, and PowerPoint) required.
• Weld Facilitator preferred.
• Ability and willingness to meet all customer suitability requirements required.

Other:

• Must be available to travel as needed
• Must be able to climb ladders and perform work at elevated heights
• Must be able to work occasionally in extreme temperature environments
• Must be able to routinely work near moving mechanical parts and equipment