Account Solutions Associate

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers.

The Account Solutions Associate will learn the various duties of working within the Service Delivery Group, the role will primarily focus on the Account Solutions Department and will have exposure to the Fleet Execution, Contracts, Locomotive and Mechanical Records departments. This role is team-focused and requires an individual capable of providing the levels of service necessary to achieve the highest degree of customer loyalty.  The associate will develop a good understanding of the functions performed by the Service Delivery Group and develop railcar technical knowledge. 

Account Solutions:

• Learn the systems and processes necessary to function as or backup an Account Solutions Lead (ASL).
• Respond to customer requests to shop cars. Communicate shopping requirements to the appropriate shop including the related supporting documents. Determine if rental abatement should be provided.
• Review repair estimates and communicate customer liability charges to the customer. Obtain customer approval for repairs.
• Act as a point of contact for customers for all non-Sales activities related to GATX’s leased and managed fleets.
• Monitor and address customer compliance.
• Participate in customer specifications review and updating process.
• Participate in regional team meetings.

Fleet Execution:

• Learn the systems and processes necessary to function as or backup a Fleet Execution Specialist.
• Complete order review and entry, contract assignment and rental billing of cars.
• Create service instructions for cars going to a repair facility for customer assignment.

Contracts:

• Learn the basic processes of the Contracts department.
• Assist with contract document creation.
• Confirm deal terms in Salesforce.
• Enter contact information into SAP.
• Process documents in DocuSign.

 Mechanical Records:

• Learn the basics of the Mechanical Records Database.
• Use the MR database to support the Account Solutions and Fleet Execution departments. 

 Locomotive:

• Learn the systems and processes necessary to function as or backup an Account Solutions Lead (ASL).
• Respond to customer requests around billing and invoices including rental rates, maintenance repairs, abatement and taxes.
• Assist with customer EPA compliance notifications and contact information updates.
• Support each department through ad-hoc and/or on-going projects as needed

• Bachelor’s degree (preferred); equivalent industry or customer facing experience acceptable. 0 – 2 years’ experience in a customer facing or industry related job
• General rail industry knowledge desirable
• Strong PC skills are required with a good knowledge of Microsoft Applications
• SAP experience is desirable
• Some travel required to visit customers or participate in customer related events 

This is a hybrid position which will require the employee to work in the office at least 3 days a week throughout the year.